Fund Safeguarding
Your Neno business bank account is an electronic money (e-money) account provided by our banking partner, a licensed electronic money institution regulated by the ACPR (Autorité de contrôle prudentiel et de résolution) under the Banque de France.
By law, all customer funds are held in a segregated safeguarding account at a major partner bank (BNP Paribas), completely separate from operating funds. Your money cannot be invested, lent out, or used for any purpose other than holding it on your behalf.
Deposit Guarantee
Your funds are protected under the French Deposit Guarantee Scheme (Fonds de Garantie des Dépôts et de Résolution, or FGDR). This provides the following protection:
Coverage limit: Up to €100,000 per account holder
Who is covered: Both individuals and companies (with limited exceptions, such as banks as legal persons)
Applies regardless of nationality: All Neno account holders are covered, whether based in the Netherlands or elsewhere in Europe
This is the same EU-wide deposit protection standard that applies across all member states.
What happens if something goes wrong?
Two scenarios are covered:
If the banking partner (e-money institution) fails: Your funds remain safe at the safeguarding bank (BNP Paribas), since they are held separately from the banking partner's own money.
If the safeguarding bank fails: The FGDR steps in and compensates each account holder up to €100,000. The banking partner's ledger serves as the authoritative record for reimbursement.
How does this differ from a traditional bank account?
A traditional bank account is a deposit account — the bank can use your money to make loans and investments. An e-money account works differently: your funds must be safeguarded in full at all times and cannot be used for lending or investment.
In practice, your account functions the same way for day-to-day business banking: you can send and receive SEPA transfers, use debit cards, set up standing orders, and manage your finances normally.
More information
For detailed technical information about fund protection and security, visit the banking partner's fund protection page.
If you have further questions, contact us at [email protected].