Yes, you can close your Neno bank account. Before requesting closure, make sure:
Your account balance is zero - Transfer any remaining funds to another account
There are no pending transactions - Wait for all transfers to be fully processed
All cards are cancelled - Block and cancel any active physical or virtual cards
No active standing orders remain - Cancel any recurring payments
To close your account, contact Neno support at [email protected]. We'll guide you through the process and ensure everything is properly settled.
Please note that regulatory requirements may require us to retain certain transaction records for a legally mandated period after account closure.
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