Your Neno account supports the payment rails needed to run International Credit Transfers cleanly and efficiently. This article covers the supported currencies, the available rails, and the fees for sending money internationally through the Neno cards service.
Payment rails
A payment rail is the network that connects the parties in a local or international financial transaction. Payment rails make sure funds can be sent and received reliably, regardless of currency or payment method.
Two common examples are SEPA (Single Euro Payments Area) and SWIFT (Society for Worldwide Interbank Financial Telecommunication):
SEPA: euro transfers within Europe
SWIFT: a global network for international transactions
Currencies and rails
From your Neno account you can move a range of currencies worldwide, each with its own transfer options.
Outgoing allowed countries
You can send International Credit Transfers on local rails in local currencies. You can also send them over the SWIFT network using the swift_code rail in US Dollars (USD), Euros (EUR), or British Pounds Sterling (GBP). Any SWIFT transfer attempted in a currency other than USD, EUR, or GBP is rejected.
Each currency can only be sent on its listed rail or rails. For example, the Japanese Yen (JPY) can only be sent on the Japanese rail. Anything sent on a rail not listed in the table below is rejected. Currencies marked with an asterisk (*) cannot be sent from a company account.
Currency code | Currency name | Available rails |
AUD | Australian Dollar | Australian, AustralianBpay |
BRL* | Brazilian Real | Brazil |
CAD | Canadian Dollar | Iban |
CHF | Swiss Franc | Iban |
CLP | Chilean Peso | Chile |
EUR | Euro | SwiftCode |
GBP | British Pound Sterling | Iban, SortCode, SwiftCode |
HKD | Hong Kong Dollar | Hongkong, HongKongFps |
IDR | Indonesian Rupiah | Indonesian |
ILS | Israeli New Shekel | IsraeliLocal |
INR | Indian Rupee | Indian, IndianUpi |
JPY | Japanese Yen | Japanese |
KRW | South Korean Won | SouthKoreanPaygate, SouthKoreanPaygateBusiness |
MXN | Mexican Peso | Mexican |
MYR* | Malaysian Ringgit | Malaysian, MalaysianDuitnow |
NZD | New Zealand Dollar | NewZealand |
SGD | Singapore Dollar | Singapore, SingaporePaynow |
THB | Thai Baht | Thailand |
USD | United States Dollar | FedwireLocal, SwiftCode, Aba |
UYU | Uruguayan Peso | Uruguay |
VND | Vietnamese Dong | VietnameEarthport |
You can send International Credit Transfers in US Dollars (USD) using the swift_code rail to the countries listed below. Attempts to send USD via swift_code to countries not listed are rejected.
First letter | Allowed countries for outgoing SWIFT + USD transfers |
A - B | Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Barbados, Belgium, Bhutan, Bolivia, Bosnia & Herzegovina, Brunei Darussalam, Bulgaria, Burkina Faso |
C - E | Canada, Cambodia, Chile, China, Christmas Island, Cocos (Keeling) Islands, Cook Islands, Costa Rica, Côte d'Ivoire, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, El Salvador, Estonia, Ethiopia |
F - G | Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guyana |
H - L | Haiti, Holy See (Vatican City State), Honduras, Hong Kong (locally with the CHATS system), Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Kazakhstan, Kenya, Kiribati, Kuwait, Laos, Latvia, Liberia, Liechtenstein, Lithuania, Luxembourg |
M - O | Macedonia (Republic of North), Malawi, Malaysia, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia (Federated States of), Monaco, Montenegro, Montserrat, Morocco, Namibia, Nepal, Netherlands, New Caledonia, New Zealand, Niger, Niue, Norfolk Island, Northern Mariana Islands, Norway |
P - S | Palau, Papua New Guinea, Paraguay, Peru, Poland, Portugal, Reunion, Romania, Rwanda, Saint Helena, Saint Lucia, Saint Vincent and Grenadines, Samoa, San Marino, Sao Tome and Principe, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Sri Lanka, Suriname, Sweden, Switzerland |
T - Z | Taiwan (Republic of China), Tajikistan, Tanzania, Thailand, Timor-Leste, Tonga, Tunisia, Turks and Caicos Islands, Tuvalu, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan, Vietnam, Wallis and Futuna Islands, Zambia |
You can send International Credit Transfers in Euros (EUR) using the swift_code rail to the countries listed below. Attempts to send EUR via swift_code to countries not listed are rejected.
First letter | Allowed countries for outgoing SWIFT + EUR transfers |
A - B | Albania, Algeria, American Samoa, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahrain, Bangladesh, Barbados, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Brunei Darussalam, Burkina Faso |
C - E | Cambodia, Cape Verde, Chile, China, Christmas Island, Cocos (Keeling) Islands, Cook Islands, Costa Rica, Côte d'Ivoire, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Ethiopia |
F - G | Falkland Islands (Malvinas), Faroe Islands, Fiji, French Polynesia, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guatemala, Guernsey, Guyana |
H - L | Haiti, Holy See (Vatican City State), Honduras, Hong Kong, SAR China (locally with the CHATS system), India, Indonesia, Israel, Jamaica, Japan, Jersey, Kazakhstan, Kenya, Kiribati, South Korea, Kosovo, Kuwait, Lao PDR, Lesotho, Liberia |
M - O | Macedonia (Republic of North), Malawi, Malaysia, Maldives, Marshall Islands, Mauritania, Mauritius, Mexico, Micronesia (Federated States of), Moldova, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nepal, New Caledonia, New Zealand, Niger, Niue, Norfolk Island, Oman |
P - S | Palau, Papua New Guinea, Paraguay, Peru, Qatar, Rwanda, Saint Helena, Saint Lucia, Saint Vincent and Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Solomon Islands, South Africa, Sri Lanka, Suriname |
T - Z | Taiwan (Republic of China), Tajikistan, Tanzania (United Republic of), Thailand, Timor-Leste, Tonga, Tunisia, Tuvalu, United Arab Emirates, United Kingdom, United States of America, Uruguay, Uzbekistan, Vietnam, Wallis and Futuna Islands, Zambia |
You can send International Credit Transfers in British Pounds Sterling (GBP) using the swift_code rail to the countries listed below. Attempts to send GBP via swift_code to countries not listed are rejected.
First letter | Allowed countries for outgoing SWIFT + GBP transfers |
A - L | Albania, Aruba, Azerbaijan, Bahrain, Bangladesh, Bermuda, Bosnia and Herzegovina, Cape Verde, Costa Rica, Dominican Republic, Egypt, Faroe Islands, Georgia, Greenland, Guatemala, Guernsey, Jersey, Kazakhstan, Kosovo, Kuwait, Israel, Lesotho |
M - Z | Maldives, Moldova, Montenegro, Mozambique, Mauritania, Mauritius, North Macedonia, Oman, Qatar, Saint Lucia, Serbia, Saudi Arabia, Seychelles, Sao Tome and Principe, Tunisia, Timor-Leste, United Arab Emirates (UAE) |
Incoming allowed countries
Incoming International Credit Transfers are only allowed from accounts located in the countries listed below. If a country is not on this list, incoming transfers are rejected.
First letter | Allowed countries for incoming transfers |
A - G | Algeria, Andorra, Armenia, Aruba, Australia, Austria, Bahrain, Belgium, Brazil, Canada, Chile, Colombia, Cyprus, Czechia, Denmark, Dominican Republic, Estonia, Finland, France, Georgia, Germany, Greece, Guatemala, Guyana |
H - O | Honduras, Hong Kong, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Martinique, Mayotte, Mexico, Moldova, Netherlands, New Zealand, Norway |
P - Z | Paraguay, Peru, Poland, Portugal, Romania, San Marino, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, United Kingdom of Great Britain and Northern Ireland, United States of America, Uruguay, Uzbekistan |
Fees and pricing
International Credit Transfers carry two types of cost: a standard processing fee and a currency exchange fee. The total depends on the currency group and on whether the transfer is incoming or outgoing.
Currencies sit in four fee groups. The group determines the transfer fee, so a transfer between euros and a group 1 currency costs less than one in group 3 or 4.
Fee group | Outgoing transfer fee | Incoming transfer fee | Currencies |
Group 1 | €5 + 0.6% | €5 (+ 0.6%) | AUD, CAD, CHF, EUR, GBP, NZD, USD |
Group 2 | €5 + 1% | €5 (+ 1%) | HKD, IDR, INR, JPY, MXN, MYR, SGD, THB, VND |
Group 3 | €5 + 2% | €5 (+ 2%) | BRL, KRW |
Group 4 | €5 + 5% | €5 (+ 5%) | CLP, ILS, UYU |
SWIFT transfers: sending USD, GBP, or EUR over SWIFT adds an extra €5, so the total fee is €10 plus the percentage shown in the table.
Percentages in parentheses: the additional percentage shown in parentheses applies only to incoming transfers that have not already been converted into euros.
Outgoing transfer fees
When you send money abroad, it is converted into the recipient's currency and you pay an exchange fee based on the rate shown when you start the transfer. That rate is locked for one business day, during which you must consent to the transfer. If you do not consent within one business day, the rate unlocks and the transfer is rejected. Start the transfer again to get a new rate.
Incoming transfer fees
If you receive money in a foreign currency, it is converted into euros and you pay both a processing fee and a currency exchange fee. If you receive money already in euros, you pay only the processing fee.
Same-country transfers (domestic SWIFT): in some cases you may see a €5 fee for receiving euros from within the same country. This happens when the sending bank uses SWIFT instead of SEPA. To avoid this fee on local incoming transfers, ask the sender's bank to use SEPA rather than SWIFT.
Need help?
For questions about fees, eligibility, or a specific transfer, email [email protected] and the team will help you.